Communication is critical for business success. Granado Technologies helps you modernize your voice and collaboration systems with VoIP and Unified Communications solutions. Ditch the old copper phone lines and embrace internet-powered telephony and communication tools that are more flexible, feature-rich, and cost-effective.
VoIP & Unified Communications
Modern Telephony and Collaboration – Stay Connected with VoI
Our VoIP & UC Services Include:
VoIP Phone Systems
We deploy Voice over IP phone systems that route calls over your data network or the cloud. Whether you prefer an on-premises IP PBX or a hosted cloud PBX solution, we’ve got you covered. We work with top VoIP platforms (3CX, RingCentral, Vonage, Microsoft Teams Phone, and others) to set up a system tailored to your needs. Core features like call transfer, hold, conferencing, auto-attendants, and voicemail to email are standard, giving even small businesses a professional phone presence.
SIP Trunking & Call Plans
If you have an existing PBX, we can cut costs by transitioning your traditional phone lines to SIP trunks (virtual phone lines over the internet). We’ll coordinate with providers to port your numbers and ensure call quality with proper network configuration (QoS settings to prioritize voice traffic). Our goal is to reduce your monthly phone bills while maintaining excellent call clarity.
IP Phones & Devices
We supply and install the latest IP phones – from basic desk sets to advanced touch-screen executive phones and cordless handsets for roaming staff. We’ll pre-configure each phone with the user’s extension and features, so it’s plug-and-play on arrival. If you opt to use softphones (software-based phones on your PC or smartphone), we’ll set those up too and provide training on using headsets, etc. Many systems also support paging adapters and door entry intercoms – we can integrate those into your VoIP environment as needed.
Unified Messaging & Collaboration
Modern unified communications go beyond just phone calls. We can integrate chat/instant messaging, presence (seeing who is available or away), fax-to-email, and video conferencing into one cohesive platform. For example, with Microsoft Teams or Zoom Phone, your team can call, video chat, and collaborate all from one application. We’ll help you leverage these tools so your team communicates efficiently whether they’re in the office or remote.
Voicemail & Auto Attendant Setup
Never miss a call or an opportunity to engage a customer. We’ll configure professional greetings, auto-attendant menus (press 1 for Sales, 2 for Support, etc.), and voicemail boxes for all users. Voicemails can be sent to email for convenience. We’ll work with you to script out a call flow that routes callers to the right people or information quickly. During off-hours, your system can take messages or provide important info (like your hours or emergency contact options).
Scalability & Multi-Site Integration
One of the beauties of VoIP is how easily it scales. Adding a new user is often as simple as plugging in another phone and assigning it an extension. We design VoIP solutions that can grow with your business – from a handful of phones to thousands. If you have multiple offices or stores, we can tie them into one unified dial plan (so you can dial extensions between locations and share receptionists). No more siloed phone systems at each site – everything is connected, which often means free internal calls across states or even countries.
Call Center Features
If your business has a customer service team or a sales team making high volumes of calls, we can enable call center/queue features. Skills-based routing, call queues with hold music, wallboard dashboards to see calls waiting, call recording for quality assurance – all of these advanced capabilities can be part of your VoIP setup. Even if you’re not a formal call center, features like call recording or barging can be useful for training and supervision.
Ongoing Management
Post-installation, Granado can manage your VoIP system as part of our services. Need to add an extension, change a call flow, or troubleshoot a call quality issue? We handle moves/adds/changes and work with your provider for any service related needs. Our proactive monitoring can sometimes catch issues (like an internet outage affecting phones) so we can re-route calls to backup lines (like cell phones) in a pinch.
By embracing VoIP, your business benefits from lower costs, greater mobility, and advanced calling features that old phone systems simply can’t match. For example, employees can have their office extension ring simultaneously on their cell phone, ensuring important calls are never missed even if they’re out of the office. Or, remote team members can video chat and screen-share with colleagues as if they were in the same building.
Granado ensures the transition from traditional phones to VoIP is smooth. We handle number porting, network prep, and user training. If needed, we can run VoIP in parallel with your old system during a cutover period to guarantee nothing is lost. We also prioritize call quality – implementing Quality of Service (QoS) on your network and providing guidance
Still using outdated phones? Talk to us about upgrading to VoIP.
We’ll show you how to cut your phone costs and unlock powerful communication features that keep your business connected, anywhere.
Trusted by Leading Brands
Built in San Antonio. Supporting Businesses Nationwide.
Granado Technologies was founded in San Antonio with a simple goal: to give businesses reliable, practical technology support without the confusion. What started as hands-on IT service has grown into a broader technology partner for managed IT support, networking, cybersecurity, low-voltage cabling, access control, and business technology projects.
Today, we support local businesses, contractors, commercial clients, and multi-location organizations with responsive service, clear communication, and solutions built around real operational needs.
Who We Are
Granado Technologies is a team of passionate IT professionals headquartered in San Antonio, Texas (with operations serving clients nationwide). Our leadership brings decades of combined experience in IT field services and managed IT support.
Led by industry experts who have overseen complex technology deployments in sectors like retail, logistics, and corporate enterprises, we’ve built Granado on a foundation of expertise and customer-centric values. We believe in forming long-term partnerships with our clients – your success is our success.
- Founded: 2021 by a group of IT service veterans committed to exceptional client service.
- Clients: From local small businesses to multinational enterprises, including retail chains and corporate offices.
- Expertise: IT field support, network infrastructure, structured cabling, managed services, security systems, and more – a truly all-in-one solution provider.
Customer Testimonials
Frequently asked questions
What services does Granado Technologies provide?
Granado Technologies provides a broad range of business technology services, including managed IT services, structured cabling, network installation, network troubleshooting, camera systems, access control, VoIP, Wi-Fi deployment, hardware installation, workstation setup, IT relocations, and on-site field support.
We focus on helping businesses build, maintain, and support the technology infrastructure they rely on every day.
What areas do you serve?
Granado Technologies provides nationwide on-site IT, low-voltage, cabling, networking, and technology support across all 50 U.S. states. Whether your business is located in a major metro area, a suburban market, or a rural community, we can often dispatch a qualified technician to your site.
We support both single-location businesses and multi-site organizations that need consistent service across different markets.
What types of businesses do you work with?
Granado Technologies supports a wide range of industries, including retail, logistics, healthcare, professional services, manufacturing, education, restaurants, construction, multi-site businesses, and local small businesses.
We work with companies that need reliable IT support, on-site dispatch, structured cabling, security technology, networking, and ongoing managed services.
Are your technicians certified?
Yes. Our team includes experienced field technicians, BICSI-certified cabling installers, network engineers, and certified IT professionals with hands-on experience in commercial environments.
Depending on the project scope, we can support structured cabling, network troubleshooting, camera systems, access control, hardware deployment, VoIP, wireless networks, and other IT infrastructure needs.
What is your licensing and compliance status?
Granado Technologies is licensed to operate in Texas under Security License #B30828001. Our work is performed with a strong focus on compliance, safety, documentation, and industry best practices.
We follow applicable standards and guidelines, including TIA/EIA, BICSI, and ITIL-aligned service practices where relevant to the project. For work outside Texas, we evaluate the project scope and applicable local requirements to ensure the right compliance path is followed.
Do you provide managed IT services?
Yes. We provide managed IT services for businesses that need ongoing support instead of one-time troubleshooting. Our managed services can include help desk support, network monitoring, device management, troubleshooting, vendor coordination, technology planning, and ongoing maintenance.
This is ideal for companies that want a reliable IT partner without hiring a full internal IT department.
Do you offer emergency IT support?
Yes. Granado Technologies offers 24/7/365 support for urgent IT and technology issues. We can dispatch technicians after hours, overnight, on weekends, and during holidays when needed.
Emergency support may include network outages, down equipment, failed hardware, internet connectivity issues, camera system problems, access control issues, and urgent on-site troubleshooting.
Can you help us relocate or open a new office?
Yes. We provide complete IT infrastructure setup and office relocation support. This can include structured cabling, network setup, Wi-Fi deployment, workstation installation, hardware relocation, VoIP setup, printer setup, camera systems, access control, and go-live support.
Our goal is to help your new or relocated office open smoothly with minimal downtime.
How quickly can you dispatch a technician?
Dispatch timing depends on the location, project scope, technician availability, and urgency of the request. For many requests, we can coordinate technician availability quickly, including after-hours options when needed.
For emergency or time-sensitive issues, we recommend calling directly at (210) 201-2843 so our team can review the request as quickly as possible.
How do I request a quote?
You can request a quote by using the Get a Quote form on our Contact page or by calling (210) 201-2843.
Once we receive your request, our team will review the project details, confirm the scope, and follow up with any additional questions. We typically respond within one business day.
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We take care of our client’s technology — wall-to-wall, 24/7. Our holistic approach to core services allows our clients to confidently deploy the solutions they need to achieve their business roadmap.
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