We deploy Voice over IP phone systems that route calls over your data network or the cloud. Whether you prefer an on-premises IP PBX or a hosted cloud PBX solution, we’ve got you covered. We work with top VoIP platforms (3CX, RingCentral, Vonage, Microsoft Teams Phone, and others) to set up a system tailored to your needs. Core features like call transfer, hold, conferencing, auto-attendants, and voicemail to email are standard, giving even small businesses a professional phone presence.

If you have an existing PBX, we can cut costs by transitioning your traditional phone lines to SIP trunks (virtual phone lines over the internet). We’ll coordinate with providers to port your numbers and ensure call quality with proper network configuration (QoS settings to prioritize voice traffic). Our goal is to reduce your monthly phone bills while maintaining excellent call clarity.

We supply and install the latest IP phones – from basic desk sets to advanced touch-screen executive phones and cordless handsets for roaming staff. We’ll pre-configure each phone with the user’s extension and features, so it’s plug-and-play on arrival. If you opt to use softphones (software-based phones on your PC or smartphone), we’ll set those up too and provide training on using headsets, etc. Many systems also support paging adapters and door entry intercoms – we can integrate those into your VoIP environment as needed.

Modern unified communications go beyond just phone calls. We can integrate chat/instant messaging, presence (seeing who is available or away), fax-to-email, and video conferencing into one cohesive platform. For example, with Microsoft Teams or Zoom Phone, your team can call, video chat, and collaborate all from one application. We’ll help you leverage these tools so your team communicates efficiently whether they’re in the office or remote.

Never miss a call or an opportunity to engage a customer. We’ll configure professional greetings, auto-attendant menus (press 1 for Sales, 2 for Support, etc.), and voicemail boxes for all users. Voicemails can be sent to email for convenience. We’ll work with you to script out a call flow that routes callers to the right people or information quickly. During off-hours, your system can take messages or provide important info (like your hours or emergency contact options).

One of the beauties of VoIP is how easily it scales. Adding a new user is often as simple as plugging in another phone and assigning it an extension. We design VoIP solutions that can grow with your business – from a handful of phones to thousands. If you have multiple offices or stores, we can tie them into one unified dial plan (so you can dial extensions between locations and share receptionists). No more siloed phone systems at each site – everything is connected, which often means free internal calls across states or even countries.

If your business has a customer service team or a sales team making high volumes of calls, we can enable call center/queue features. Skills-based routing, call queues with hold music, wallboard dashboards to see calls waiting, call recording for quality assurance – all of these advanced capabilities can be part of your VoIP setup. Even if you’re not a formal call center, features like call recording or barging can be useful for training and supervision.

Post-installation, Granado can manage your VoIP system as part of our services. Need to add an extension, change a call flow, or troubleshoot a call quality issue? We handle moves/adds/changes and work with your provider for any service related needs. Our proactive monitoring can sometimes catch issues (like an internet outage affecting phones) so we can re-route calls to backup lines (like cell phones) in a pinch.